Shipping policy

Last Updated: September 2026

At CLADIST, we work to process and deliver every order as quickly and reliably as possible. Please review the information below before placing your order.

1. Shipment Processing Time

  • Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
  • High Volume: During major sales, product launches, holidays, or periods of unusually high order volume, processing may take slightly longer. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We partner with premium logistics providers to ensure the best service. Shipping charges for your order will be calculated and displayed at checkout based on weight and destination.

Free Shipping: We currently offer Free Standard Shipping on orders of $99 USD or more, excluding certain remote locations where additional charges may apply.

Estimated Delivery Times:

Delivery time does not include the 1-2 day processing period.

Region Estimated Delivery Time (Business Days)
North America (USA, Canada) 6 - 10 Business Days
Europe (UK, Germany, France, etc.) 6 - 10 Business Days
Asia Pacific (Singapore, Japan, etc.) 4 - 7 Business Days
Oceania (Australia, NZ) 8 - 11 Business Days
Middle East 9 - 12 Business Days

Note: Delivery times are estimates and may vary depending on the destination, carrier performance, customs processing, weather conditions, holidays, or other circumstances outside our control.

Remote or less accessible locations may require additional delivery time.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

  • The tracking number will generally be active within 24-48 hours.
  • You can track your order status here: [Tracking Page Link Here]

4. Customs, Duties, and Taxes

Cladist is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • If a package is returned to us due to unpaid customs duties, we will refund the order amount minus the shipping costs incurred.

5. Damages and Lost Packages

If your package is lost in transit or arrives damaged:

  • Damaged: Please contact us immediately at hello@cladist.com with photos of the damaged goods and packaging.

  • Lost: If the tracking has not updated for more than 15 business days, please contact us so we can launch an investigation with the carrier.

6. Incorrect Addresses & Refusals

Please ensure your shipping address is correct at checkout.

  • Incorrect Address: We are not responsible for orders shipped to an incorrect address provided by the customer. If the package is returned to us, the customer is responsible for the re-shipping cost.
  • Refusals: If you refuse a shipment, you will be responsible for the original shipping charges and the cost of returning the package to us.

7. Contact Us

If you have any further questions, please contact our support team: