At CLADIST, we stand behind the quality of every product we make. Every item is carefully inspected and tested before leaving our factory to ensure it meets our quality standards.

30-Day Returns

If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your order at hello@cladist.com.

We offer free returns. You may choose either a replacement product or a full refund—the choice is yours.

Lifetime Warranty – Multi-Tool Pliers

CLADIST Multi-Tool Pliers are backed by a Lifetime Warranty against defects in materials and workmanship for the lifetime of the original purchaser.

This warranty does not cover normal wear and tear, cosmetic damage, misuse, abuse, accidental damage, improper maintenance, unauthorized modifications, or repairs performed by anyone other than CLADIST.

If a manufacturing defect is discovered, CLADIST will repair or replace the product at no cost to you. To initiate a warranty claim, please submit a warranty claim or contact our support team.

Proof of purchase may be required. Shipping costs for warranty claims are the responsibility of the customer, unless the defect is determined to be a manufacturing error.

Limited Warranty – Other Products

All other CLADIST products are covered by a 1-Year Limited Warranty against defects in materials and workmanship.

This warranty covers manufacturing defects only and does not cover normal wear and tear, cosmetic damage, misuse, abuse, accidental damage, improper maintenance, unauthorized modifications, or repairs performed by anyone other than CLADIST.

If a manufacturing defect is discovered within one year of purchase, CLADIST will repair or replace the product at no cost to you. To initiate a warranty claim, please submit a warranty claim or contact our support team.

Proof of purchase may be required. Shipping costs for warranty claims are the responsibility of the customer, unless the defect is determined to be a manufacturing error.

How to File a Warranty Claim

To file a warranty claim, please visit our warranty claim page or email us at hello@cladist.com with the following information:

• Your order number
• Proof of purchase (receipt or order confirmation)
• Photos or videos of the defect
• A detailed description of the issue

Our team will review your claim and respond within 5-7 business days.

Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser. CLADIST reserves the right to repair or replace products at its discretion. If a product is deemed unrepairable or unavailable for replacement, CLADIST will offer a refund of the original purchase price.

For questions about our warranty policy, please visit our support page or contact us.